Shipping & Returns

 

Shipping Information

 

Turnaround

All orders of in stock items are shipped within 48 hours Monday - Friday 8am - 5pm. 

Items which have to be made to order will generally be shipped within 7 days, unless otherwise stated.

Some very large orders will need up to 14 days. 

Carriers

We use the following carriers to deliver our orders:
Royal Mail (USPS) 
If a faster shipment is required, we can arrange to use UPS, Hermes, FedEx or DHL. Please contact for details. 

Order Tracking

We will provide a tracking number and update your order with the tracking information, unless you have ordered a single Flower Message Heart in which case a tracking number is not generally provided. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns and Refunds Policy

Thank you for shopping at Elder and Bloom .
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 60 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Before you return a product, please make sure that:

The product was purchased in the last 60 days
You have the receipt or proof of purchase

Please contact us before you send the product:

By phone number: + 44 07340854294- By email: pippa@elderandbloom.com

Send the product with the receipt or proof of purchase, to:
(Address to be confirmed via email,) Chester, Cheshire, UK CH1 1SD
Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: + 44 07340854294
By email: pippa@elderandbloom.com